The Privacy Policy of VIVA INDIA Travel Agency Travel for India:-

Passports & Visas:-

VISA IS MANDATORY TO TRAVEL TO INDIA FOR ALL FOREIGNERS. YOU HAVE TO COMPLETE THE VISA PROCESS ON YOUR SIDE. You need a passport with about 06 months of Validity and a valid Visa and Passport and Visa processing is not included in the cost of the trip.

All terms and conditions for booking with VIVA India:-

To confirm the reservation, you will need to make an advance payment for the trip per person, Payment can be processed online through our secure server website, We accept all major debit/credit cards, You can also make a deposit or bank transfer to our bank account (Details will be provided to know your choice to pay). Once you make the advance payment you will receive proof of payment from our account department and we will keep you informed of your travel reservations.

Note: -

The balance can be paid by you on your arrival in India with the credit/debit card, You can also make the deposit or bank transfer before the date of departure from your country. All PayPal transactions and credit/debit card payments are subject to a 4% card surcharge. Apart from the above, in some cases such as booking luxury train travel, luxury hotels or reservations during high season (Christmas, New Year) we may ask for full payment to be made in advance. Please note if there are any increases in monument/museum entrance fees, taxes, fuel cost or guide charges by the government. From India the same would be charged as extra.

National / international air tickets: -

Refund policy as per airline rules. In case of flight cancellation or delay, weather problem, the agency will not be responsible. We will do our best to provide the best service and satisfy our customers.

Modification of reservations:-

We do not encourage changes to confirmed reservations. But If you need to make changes to already confirmed arrangements, we will do our best to adjust the changes, depending on the availability of new requirements.

Additional uses of our vehicle: -

Please note that the cost of the vehicle (car/coaches with driver) does not include further use of the vehicle after transfer or after sightseeing until or unless mentioned in the itinerary.We do not encourage changes to confirmed reservations. But If you need to make changes to already confirmed arrangements, we will do our best to adjust the changes, depending on the availability of new requirements.

Cancellation and refund policy: -

We deeply regret your decision to cancel your trip to India. however, we realize that there are many valid reasons that can happen. Cancellation must be notified in writing to VIVA India. The following cancellation fees will apply:-

Cancellation charges and refund policy: -

We deeply regret your decision to cancel your trip to India, however we realize that there are many valid reasons that can occur. Cancellation must be notified in writing by email and will take effect on the day it is received by VIVA India.

If the cancellation is made before 180 days before arrival, 100% of the advance deposit will be refunded.
If the cancellation is between 90 days and 180 days before arrival, 25% of the cost of the trip will be charged.
If the cancellation is between 45 days and 90 days before arrival, 40% of the cost of the trip will be charged.
If the cancellation is between 07 days and 45 days before arrival, 50% of the cost of the trip will be charged.
If the cancellation is 07 days before the arrival date or no-show, it will not be refunded.

Note: -

In the event of a refund, the bank transaction charges will be deducted from the cancellation charges.

Our responsibility:-

VIVA India accepts responsibility for those holiday arrangements which are entirely within our control and therefore accepts liability to clients for the negligence of our employees. However, we would like to draw your attention to the following circumstances, which are beyond our direct control or where, for some reason, we are not prepared to accept responsibility.

The Company will, under no circumstances, be liable to the client or any person traveling with him or her for: Any death/death, personal injury, sickness accident, delay due to loss, inconvenience, increased expenses, consequential loss and/or damage or thefts, regardless of the cause.

VIVA India does not have any insurance policy that covers expenses due to accident, illness, loss due to theft or any other reason. Visitors are advised to seek such insurance arrangements in their home country. All baggage and personal property at all times are at the clients risk.

The Hotel Policy for Check-in / Check-out:-

Please note that most hotels check-in time is (1200 Hrs – 1400 Hrs)/check-out is between 1000 Hrs – 1200 Hrs. (midday). Therefore the cost of early check-in and late check-out is not included in the cost of the tour. We can always make a request to check in early or check out late, if necessary, but we do not guarantee. That entirely depends on the hotels policy and the availability of the room. In case there is no availability in the mentioned hotel, we will book another hotel of similar category.

The complaints:-

We do our best to provide the best service to passengers traveling on any of our vacations, a pleasant and hassle-free vacation, but from time to time plans go awry. If you have any complaints, please speak/inform your VIVA India Tour Manager who will do his best to resolve the matter immediately. You will have 24 hour access to talk to us. You can call us at +91-79776693878

VIVA India may change this policy from time to time by updating this page. You may check this page from time to time to ensure that you are happy with any changes. This policy is effective as of NOv 1, 2022.

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